At Renovate UAE, customer satisfaction is our priority. We aim to ensure that our clients are fully confident in the products and services they purchase. Please review our return and refund guidelines below:
1. Eligibility for Returns
– Returns are accepted within 14 days of delivery.
– Items must be unused, undamaged, and in their original packaging.
– Proof of purchase (invoice or order confirmation) is required.
2. Non-Returnable Items
– Custom orders, special-made products, or clearance items.
– Products damaged due to misuse, neglect, or incorrect installation.
– Services already rendered (renovation, installation, labor).
3. Defective or Damaged Products
– If you receive a defective or damaged product, you must notify us within 48 hours of delivery.
– Renovate UAE will provide a replacement or full refund at no additional cost.
4. Return Process
1. Contact our support team at support@renovateuae.com
2. Provide order details, product description, and reason for return.
3. Our team will confirm eligibility and guide you through the return procedure.
4. Products must be shipped to the designated return address provided by our support team.
5. Refunds
– Approved refunds will be processed via the original payment method.
– Refunds may take 7–10 business days depending on your bank/payment provider.
– Shipping and handling charges (if applicable) are non-refundable.
6. Exchanges
– Exchanges may be offered for eligible products of equal value, subject to stock availability.
7. Contact Us
For all inquiries about returns or refunds, please contact us:
📧 Email: support@renovateuae.com
🌐 Website: www.renovateuae.com